Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators
- Creator: Carlson, Jamie , O'Cass, Aron
- Resource Type: journal article
- Date: 2011
The diminished effect of psychological empowerment on the self-empowered
- Creator: Chan, Thomas Chi Keung , Ng, Keith Yong Ngee , Casimir, Gian
- Resource Type: journal article
- Date: 2010
Links between service climate, employee commitment and employees' service quality capability
- Creator: Little, Marie Mikic , Dean, Alison M.
- Resource Type: journal article
- Date: 2006
Differentiating between service quality and relationship quality in cyberspace
- Creator: Keating, Byron , Rugimbana, Robert , Quazi, Ali
- Resource Type: journal article
- Date: 2003